Elevate your career working 100% remotely with Present as a Level 2 IT Support Technician. Enjoy a 4-day work week while being part of a cooperative technical support team. Present is expanding its managed services and seeks a Level 2 technician to join its supportive remote team. Your role will center on responding to customer support requests and diagnosing various IT issues. You will also manage ticket follow-ups efficiently and contribute to process optimization within the team. Key Responsibilities:
Respond swiftly to customer technical support requests
Diagnose and resolve IT issues for clients
Qualify incidents and escalate as needed
Ensure timely completion of support tickets
Participate in process optimization initiatives Requirements:
One year of experience in a technical support role
Knowledge of networking and virtualization technologies
Familiarity with Windows and Linux operating systems
Fluency in French and English
Strong communication and resourcefulness skills Be a key player in a agile IT workplace at Present and enhance your technical expertise remotely. #J-18808-Ljbffr

📌 Remote Level 2 It Support Technician Ottawa (Canada)
🏢 Present
📍 Canada