Join PosiTrace as a Key Account Manager to nurture key enterprise relationships across North America. This role emphasizes proactive account management and technical support for high-value customers.

The Key Account Manager at PosiTrace is responsible for overseeing a limited set of enterprise accounts. Proficiency in both English and Spanish is essential for building long-term relationships with stakeholders in Mexico, Canada, and the United States. You will engage in cross-functional coordination to ensure operational excellence and address customer needs effectively.

Key Responsibilities:
• Manage a portfolio of high-value enterprise accounts as primary contact
• Conduct regular account health reviews and service check-ins
• Identify risks and resolve operational issues before escalation




• Lead projects while aligning internal teams on outcomes
• Ensure accurate billing and contractual compliance

Requirements:
• Fluent in English and Spanish, both spoken and written
• Previous experience in Account Management or Customer Success
• Robust organizational and project management skills
• Proficiency with CRM and operational tools
• Technical or Business degree preferred

Engage customers with excellent service, relationship building, and proactive issue management as a Key Account Manager at PosiTrace.
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📌 Spanish Key Account Manager Active Role (British Columbia)
🏢 PosiTrace
📍 British Columbia