Summary
The Bilingual Field Technology Consultant supports independent financial advisors as a trusted advisor-facing resource for escalated technology issues, guidance on Manulife technologies, and coordination with internal support teams. The role helps advisors navigate technology challenges, use Manulife tools and services effectively, and operate in alignment with Manulife technology standards. This primarily reactive role also provides practical guidance on cybersecurity, data management, and emerging technologies. Support is delivered in English and French across the Eastern region, including Quebec and Atlantic Canada, with additional support for the growing corporate branch model as needed.

Position Responsibilities

Support advisors with escalated technology issues by assessing situations, coordinating the appropriate internal support, and guiding issues through resolution.

Provide direct assistance for technology issues that can be resolved within the role’s scope and capability.

Act as a liaison between advisors and internal support teams to move issues forward, reduce business disruption, and communicate recurring advisor pain points.

Help advisors understand, adopt, and effectively use Manulife technologies, services, approved workflows, and support resources.

Deliver tailored 1:1 coaching and develop advisor-facing job aids and guidance materials for users with varying levels of technical comfort.

Provide practical guidance on Manulife technology standards, cybersecurity, data handling, technology risk, and the evaluation of technology products and services without recommending non-approved vendors or external solutions.

Support new advisors and transitioning practices with technology setup, access, and readiness activities in coordination with internal partners.

Contribute to technology-related business changes, including branch openings, relocations, renovations, and similar activities, as a secondary responsibility.

Required Qualifications

5+ years of experience in technology support, advisor support, field support, or a similar client-facing IT role.

Strong understanding of end-user technology environments, including devices, peripherals, Microsoft 365 tools, connectivity basics, and common business technology challenges.

Experience assessing issues, triaging support needs, and coordinating resolution across multiple teams.

Strong working knowledge of Microsoft 365 and related collaboration and productivity tools.





Ability to explain technical concepts clearly to non-technical users in both English and French.

Post-secondary education in a related field or equivalent practical experience.

Bilingual proficiency in English and French, written and spoken. English: The successful candidate will be required to communicate in English and French to support clients from various provinces outside of Québec.

Willingness and ability to travel within the Eastern region as required.

Preferred Qualifications

Experience in financial services or supporting independent financial advisors.

Strong customer service mindset with the ability to build trust and credibility with advisors.

Sound judgment in identifying the appropriate path for issue resolution and engaging internal experts.

Highly organized and responsive, with the ability to manage multiple priorities in a primarily reactive environment.

Ability to balance advisor support with applicable policies, technology standards, and risk considerations.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a versatile environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía,



religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Referenced Salary Location
Canadá, Quebec -Remoto a tiempo completo

Modalidades de Trabajo
Remoto

Salary range is expected to be between
$88,800.00 CAD - $138,800.00 CAD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [email protected] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [email protected] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

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📌 Bilingual Field technology Consultant (Manitoba)
🏢 Manulife
📍 Manitoba