Become a Cancellation Agent with First Canadian in Sherwood Park, Alberta. Provide outstanding service, manage cancellation requests, and ensure accurate refunds in this on-site role.

As a Cancellation Agent reporting to the Manager, you will engage with customers and dealerships, processing cancellation requests with efficiency. Your responsibilities include verifying documentation, answering inquiries, and maintaining compliance with regulatory guidelines while upholding high service standards. This role is also a outstanding fit for individuals aspiring to grow in the insurance industry.

Key Responsibilities:
• Handle calls and emails regarding cancellation inquiries
• Review and validate cancellation requests and supporting documents




• Process cancellation transactions according to company procedures
• Maintain accurate system notes for auditability
• Apply Fair Treatment of Customers principles in all interactions

Requirements:
• Certificate/Diploma in related fields preferred
• 1-2 years in customer service or administration experience
• Call center experience considered an asset
• Intermediate Microsoft Office skills
• Ability to work Saturdays on a rotational basis

Utilize your customer service skills and administrative expertise as a Cancellation Agent with First Canadian in a supportive work environment.
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📌 Cancellation Agent at First Canadian (Alberta)
🏢 First Canadian
📍 Alberta