We are currently seeking a Full time Permanent Customer Care & Reservations Specialist to join our team in St. John's, NL .

Job Duties:

Travel Agency Support. Assisting travel agencies with reservation and ticketing support

Eticket Database Maintenance

Daily maintenance of our eticket database

Processing open coupons

Processing exception etickets

Daily processing of the eticket ETL error queue

GDS reject Queue Maintenance

Daily on-time processing of the GDS reject queue

Tier 2 Ticketing Support

Assisting PAL Airline station CSR’s with reservation and ticketing support of GDS, Interline and Codeshare bookings

Assisting Other Airline Partner helpdesks with reservation and ticketing support of FIM/Interline/Codeshare Bookings

Reservations Agent duties as required

Quote fares and book flights for customers;

Provide customers with necessary information connected with flights;

Communicate with customers to determine individual needs;

Must make use of excellent communication and sales skills;

Respond to cargo inquires providing freight quotes, fares, reservations, revenue reporting, sales reporting, lost and damage bag reporting,



and answering phones;

When necessary, identify and implement solutions to meet evolving industry and customer needs;

Other duties as assigned.

Qualifications:

Completion of secondary schooling in a related field is required

1+ years of customer service experience is required

1+ years of technical support experience is preferred

Experience in Travel and Tourism is preferred

What we offer:

Travel privileges with PAL and its network

Comprehensive health benefits including medical, dental, vision, and life insurance

Defined Contribution Pension Plan

Employee Stock Purchase Plan

Employee Tuition Assistance Program

Employee and Family Assistance Programs

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

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📌 Customer Care and Reservations Specialist (Quebec City)
🏢 PAL
📍 Quebec City