Elevate customer experiences with Sutherland as a Remote Customer Support Representative. Leverage your streaming expertise and communication skills to assist customers from the comfort of your home.
As a Customer Service Representative for Sutherland, you will provide exceptional inbound support primarily via phone and email. Your role focuses on troubleshooting streaming issues, resolving billing queries, and guiding clients to the perfect entertainment solutions.
You will thrive in a remote workplace, enhancing customer satisfaction through effective communication and active listening.
Key Responsibilities:
Provide inbound customer care via phone and email
Troubleshoot streaming service issues effectively
Resolve billing inquiries and concerns
Guide customers to suitable streaming products
Build rapport and trust with customers
Requirements:
Experience with customer service and sales
Familiarity with streaming players and systems
Solid verbal and written communication skills
Basic knowledge of home networking terminology
High school diploma or equivalent
Embrace the challenge of enhancing customer connections through effective support and problem-solving at Sutherland.
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