Duties and Responsibilities
Primary Responsibilities

Answer high volume of incoming emails and calls proactively in order to ensure that customers, partners and vendors inquiries are effectively resolved

Answer all Partner requests received and coordinate/dispatch the services accordingly.

Daily use of Salesforce to place all request

Ensure that all invoices are submitted by the dates established

Follow through on requests to ensure work has been completed.

Ensure request for repairs are billed to Partners in a timely and accurate manner.

Ensure effective client communication and immediate response to client concerns.

Ensure internal and external customer satisfaction.

Provide support to team and act as a point of contact.

Generate reports as per manager’s request.

Responsible for collections in assigned territory

Meet Accounting department month end deadlines by having all costs/revenue entered in system

Additional Responsibilities

Perform all daily functions in alignment with company mission, vision, and values

Work in compliance with Health & Safety policies and legislation, and take every reasonable precaution to protect the health and safety of all employees and business partners

Adhere to all company policies, procedures, and labour laws

Actively participate in and contribute during meetings, sessions, or company projects

Protect company assets from damage and misuse





Perform other related duties as may be required from time to time

Job Requirements/Expectations

Requires general understanding of business processes plus basic accounting knowledge.

Problem analysis and problem solving skills

Must have accurate data entry skills & superior knowledge of Word/Excel.

Ability to work effectively with Accounting Packages.

Excellent customer service abilities.

Skills

Effective planning, organizing and time management skills.

Spanish is an asset

Detailed oriented. Ability to work with minimal supervision under tight deadlines.

Attention to detail and accuracy

Strong verbal and written communication skills

Problem analysis and robust problem solving abilities.

Initiative and confidentiality

Ability to multitask and prioritize in a fast paced environment

Information gathering and information monitoring skills

Basic mathematical skills

Knowledge of basic accounting

2 + years PC experience including spreadsheets and MS Office

Excellent interpersonal skills

Knowledge of basic accounting

Self-motivated.

Education and Experience

Post-secondary education preferably and 2 + years’ experience in an administrative role.

Minimum 2 + years’ experience in customer service/office administration related field.

#J-18808-Ljbffr

📌 Bilingual Admin Coordinator - English/Spanish (Ontario)
🏢 Colonial Group
📍 Ontario