About the Role

True North Health is looking for a highly motivated Clerical Assistant/ Receptionist to join our team.

As the first point of contact for patients, you will play a vital role in creating a welcoming atmosphere while ensuring the smooth flow of daily operations. This position requires strong communication skills, excellent organizational abilities, and a genuine passion for patient care.

Key Responsibilities
Patient Interaction & Scheduling
Greet patients warmly upon arrival and provide a positive first impression of the clinic.
Manage phone calls, emails, and inquiries in a courteous and efficient manner.
Schedule, confirm, and reschedule appointments using clinic scheduling software.
Collect and verify patient information, ensuring accuracy of records.
Administrative Support
Handle patient check-in and check-out procedures.
Process payments, insurance information, and billing inquiries.
Maintain organized files and digital records.
Support the optometrists and clinical staff with administrative needs.
Clinic Coordination
Keep the reception area tidy, organized, and welcoming.
Assist in coordinating patient flow to ensure minimal wait times.
Manage inventory of front-desk supplies.




Communicate effectively with team members to support clinic efficiency.

Qualifications
Previous experience as a receptionist, front desk associate, or in customer service (preferably in healthcare or optometry).
Strong interpersonal and communication skills, both verbal and written.
Proficiency with scheduling software, EMR systems, and basic office tools (Google Sheet).
Ability to multitask, stay organized, and work in a fast-paced environment.
Skilled demeanor with a patient-first mindset.

Desired Traits
Friendly, approachable, and empathetic.
Attention to detail and accuracy in handling patient information.
Team-oriented with a positive attitude.
Comfortable handling sensitive and confidential information.
Great with technology and using an EHR.

Benefits
Competitive hourly wage/salary
Health and dental perks (if applicable)
Employee eye care discounts
Opportunities for growth within the clinic

Job Types: Full time, Part-time

Work Location: In person

Job Types: Full-time, Permanent

Pay: From $17.00 per hour

Work Location: In person

📌 Clerical Assistant/receptionist Chevrier
🏢 True North Health
📍 Chevrier