Farnese Insurance Brokers is an independent, owner-run Alberta brokerage with offices in Edmonton, Fort Saskatchewan, Sherwood Park and Devon. With access to 50+ insurance markets, we find clients the right coverage instead of selling them one company's product. We're growing in Fort Saskatchewan and Strathcona County and need a strong CSR to look after our clients there.
This is a full-time, in-office position working out of our Fort Saskatchewan and Sherwood Park offices. No remote or hybrid work.
What you'll do
Be the first point of contact for walk-in, phone and email clients
Quote and place new home, auto, tenant and condo policies
Process changes, endorsements, cancellations and renewals
Review renewals and recommend coverage or pricing improvements
Spot cross-sell prospects, such as home and auto bundles
Guide clients through the first steps of a claim
Keep client files and notes accurate and up to date
What we're looking for
Alberta General Insurance Level 1 licence (required). Level 2 is an asset.
Minimum 3 years of personal lines insurance experience at a brokerage or insurer (required)
A professional phone manner and a service-first attitude
Organized and accurate, able to manage a busy renewal list
Comfortable with computers and learning new systems
Reliable transportation to work at both our Fort Saskatchewan and Sherwood Park offices
What we offer
Competitive hourly pay ($22-$30/hour) based on experience and licensing
Support toward Level 2 licensing and continuing education
A stable, owner-run brokerage where positive work gets noticed
A local client base you'll get to know by name
Monday to Friday, daytime hours, no evenings or weekends
Pay: $22.00-$30.00 per hour
Expected hours: 40.0 per week
Application question(s):
This is a full time, in-office role. Are you able to work in person at both our Fort Saskatchewan and Sherwood Park offices?
Which broker management systems and insurer portals have you used (e.g. Applied Epic, PowerBroker, Keal, CSIO portals)?
Experience:
personal lines insurance: 3 years (preferred)
Licence/Certification:
Alberta General Insurance Level 1 licence (preferred)
Work Location: In person
📌 Customer Service Representative – Personal Lines Insurance Fort Saskatchewan / Sherwood Park
🏢 Farnese Insurance Brokers
📍 Sherwood Park
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