Overview
We are seeking a professional and organized Front Desk Agent to join our team. This role is essential in providing exceptional customer service, managing administrative tasks, and ensuring smooth daily operations at our office. The ideal candidate will possess strong computer skills, excellent communication abilities, and experience with office management systems. Prior experience in medical or dental offices is a plus, but not required. This position offers an opportunity to work in a energetic environment where organizational skills and attention to detail are highly valued.

Duties
Greet and assist visitors and clients in a courteous and professional manner
Manage multi-line phone systems, directing calls efficiently and professionally
Perform data entry tasks accurately using Microsoft Office, Google Workspace, and other office software
Handle appointment scheduling, cancellations, and confirmations
Maintain filing systems, both physical and digital, ensuring easy retrieval of documents
Support administrative functions such as photocopying, faxing, and proofreading documents
Process check-ins, check-outs, payment and other front desk duties.




Manage correspondence via email and phone support, ensuring clear communication

Skills
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace tools
Strong computer skills with the ability to learn new software quickly
Experience with multi-line phone systems and excellent phone etiquette
Data entry accuracy with rapid typing speed and proofreading abilities
Customer service skills with a friendly and professional demeanor
Organizational skills with the ability to prioritize tasks effectively
Ability to handle filing systems efficiently and support overall office organization
Strong attention to detail, reliability, and the ability to work independently

This position is vital for maintaining productive front desk operations while delivering outstanding customer support. We look forward to welcoming a dedicated professional who can contribute positively to our team environment.

Job Types: Full-time, Part-time

Pay: $18.00-$20.00 per hour

Benefits:
On-site parking

Work Location: In person

📌 Front Desk Associate Waterloo
🏢 Waterloo Suites Hotel - Trademark Collection by Wyndham - PIVOT Hospitality
📍 Waterloo