Goulding's Wholesale is a growing Newfoundland and Labrador food distribution and bakery business. Our group includes West Tower Bakery and Chatman's Bakery, and we recently added Slush Puppie as an exciting new product line to our wholesale distribution division. As we grow, we are seeking an organized, customer-focused person to join our team and keep orders, deliveries and equipment service running smoothly across the province.

What you'll do

Orders and customer service
Process bakery and Slush Puppie wholesale orders from customers across Newfoundland and Labrador
Answer incoming customer calls and inquiries, providing customers with product information, pricing and next steps to become a customer
Set up new accounts and handle reorders
Be a friendly, reliable point of contact for customers

Logistics coordination
Arrange deliveries to customers in all areas of Newfoundland and Labrador, working with our own truck fleet as well as third-party carriers
Book shipments, track deliveries and follow up on any delays or damage

Equipment service and tracking
Schedule service calls for Slush Puppie equipment with our service technician
Keep up-to-date, detailed records of each machine's location, customer and service history




Follow up with customers to ensure maintenance issues are resolved

Must have
Robust organizational skills. You keep track of details, deadlines and follow-ups without anything slipping through the cracks.
A customer-first attitude. You're friendly, patient and focused on getting customers what they need.

You'll also bring
The ability to manage several tasks at once
A collaborative approach to working across our wholesale and bakery divisions and with outside partners, including customers, service providers and suppliers
Comfort using computers, email and spreadsheets

Nice to have
Experience in customer service, order processing, dispatch or shipping
Experience in food distribution or a similar industry

What we offer
$40,000 to $45,000 annual salary, depending on experience
Perks: Group health and dental cost shared
A full-time role with a growing local business

Please note, we have no ability to support applications for permanent residency or immigration applications with this position.

Pay: $40,000.00-$45,000.00 per year

Benefits:
Dental care
Discounted or free food
Extended health care
In office parking
Vision care

Work Location: In person

📌 Customer Service & Logistics Coordinator Gambo
🏢 Goulding's Wholesale
📍 Gambo