Job Summary

GGB Exhaust, Canada’s premier powersports exhaust manufacturer requires a customer service specialist with a passion for the powersports industry and providing customers with accurate and timely product information via email, chat and phone. Maintaining a qualified personality while representing the brand with customer inquiries, concerns, shipping, picking, order processing, label generating, and staying up to date on industry new vehicle models are some of the responsibilities required. Previous customer service experience with a knowledge of various computer software programs and proficiency required.

General Accountabilities
Answers and route customer inquiries.
Resolves customer concerns professionally and in a timely manner.
Receives and fulfills online and telephone orders and inquiries.
Coordinate and execute shipping and receiving functions.
Pick and prepare finished goods for shipment to dealers and online customers.
Fulfills warranty and return requests.
Maintains master file with current and recent model fitment information.




Prepares and schedule outbound waybills - provides documentation for cross border shipments when applicable.
Tracks deliveries to ensure on time.
Performs other related duties as needed

Job Qualifications
Education: High school diploma or equivalent
Experience: Previous customer service experience and knowledge of powersports required
Adept and proficient at using PC
Shipping/receiving experience an asset.

Skills
Friendly and positive attitude
Adaptable and open to doing additional tasks
Excellent verbal communication
Ability to work well in a fast-paced environment
Attention to detail and problem-solving ability
Excellent organizational skills
Adaptable to change.
Highly organized and motivated
Team player
Ability to carry loads of 50+ lbs necessary
Time management

Job Type: Full-time

Pay: $24.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Customer Service Representative Burk's Falls
🏢 GGB Exhaust Technologies
📍 Burk's Falls