iA Auto Finance a fully owned subsidiary of Industrial Alliance is looking for a Collection Specialist to join our fast-growing team in the finance industry! As a collection specialist, your objective is to minimize loss and/or maximize return on auto loans through prompt and appropriate loss mitigation. Utilize strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations. Maintain contact and follow-through to ensure appropriate resolution.

KEY RESPONSIBILITIES
Make and receive collections calls to assess and resolve early and late-stage accounts
Assess and negotiate solutions to bring accounts up to date
Ability to de-escalate customer concerns and resolve situations
Identify and route escalations
Apply effective collections techniques while enriching the customer experience
Schedule and follow up with customers to ensure that commitments are met
Develop skilled relationships with customers to promote healthy payment strategies and ensure a positive customer experience
Ensure all assigned tasks are completed accurately and on time in a fast-paced environment

QUALIFICATIONS KNOWLEDGE & SKILLS
Minimum 1-year Collections experience or relative combination of education and industry experience




Subprime experience is preferred
PC Skills including but not limited to Microsoft Excel, Word, Access, etc
Excellent oral and written communication skills
Able to understand/prepare documentation, update different host systems, and maintain customer records
Experience working in a call centre environment, familiarity with dialing platforms is an asset
Knowledge of the automotive finance life cycle and interest in the industry is an asset
Proficiency with loan management software is an asset
Proven ability to work effectively in a fast paced and stressful environment
Proven ability to multi-task, prioritize workload and meet deadlines
Confidence in problem solving
Strong analytical skills, attention to detail and ability to work independently
Solid negotiation and skip tracing skill

Overtime is available as required. Scheduled shifts for days, evenings, and rotating Saturdays

Job Type: Full-time

Pay: $43,000.00 per year

Advantages:
Dental care
Employee assistance program
Life insurance
Paid time off
Tuition reimbursement
Vision care

Experience:
Collections: 1 year (Required)

Work Location: Hybrid remote in Oakville, ON

📌 Collections Officer Oakville
🏢 iA Auto Finance
📍 Oakville