Dispatcher – Inspection & Services Division
VO-86

Location : Ottawa

Schedule : 37.5 hours per week

Salary : $26-$34 per hour, based on experience and qualifications

Job Description
Reporting to the Operations Manager, the Dispatcher plays a key role in coordinating service operations, supporting field technicians, and delivering an outstanding customer experience.

Key responsibilities include:

Answer customer calls, inquiries, and service requests in a professional and timely manner

Schedule and dispatch service calls to technicians based on priorities and availability

Plan and coordinate technicians' workloads, inspection visits, and monthly schedules

Provide administrative support to field technicians and maintain service-related documentation

Create and manage service calls, work orders, and related records;

Provide basic technical assistance and direct customer concerns to the appropriate internal resources

Monitor service activities to ensure work is completed within established timelines

Promote the company’s products and services to existing and prospective customers

Success Factors

Administrative certificate from a recognized college or university or High School diploma with equivalent relevant experience

Minimum of 2 years of relevant experience in a similar position (an asset)





Solid computer skills and very good knowledge of Windows software

Strong customer service skills

Be resourceful and have a good work organization

Why Join Viking?

Viking values, respects, and supports the interests of its employees from all walks of life. We will consider all qualified candidates

Salary range: $26-$34 per hour, based on experience and qualifications

3 weeks of vacation from May 1st following 1 year of service, 12 paid Statutory Holidays and 5 paid personal days per year

Comprehensive Group Insurance Plan upon hiring, including the virtual care platform Dialogue for a quick access to healthcare services in many Canadian provinces

Group RRSP with employer contributions following months of continuous service

Supplemental training according to employer market or company needs

Years of service Recognition Program

Viking is 100% Canadian Owned and Operated

Industry Standards & Affiliation
Viking systems are designed and installed exclusively according to NFPA standards. Our team uses products that are recognized by ULC and FM Approved standards. Viking Fire Protection also meets pre-qualification requirements by several recognized organizations.

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📌 Dispatcher – Inspection & Services Division (Quebec City)
🏢 Viking Fire Protection
📍 Quebec City