Department Purpose/ Function
Learning and Development focus involves developing and implementing an organization's learning strategy, ensuring alignment of learning & development department with business goals, and optimizing training processes to improve ROI.

Job Summary
Learning Specialist will implementing the strategic priorities content development and on the job training for the L&D; department.

Duties and Responsibilities
Execution of United Services Group’s Vision, Mission, Values and Strategic plans

Content development Primary Responsibilities:
Learning & Development
Facilitate Training

Facilitate the onboarding program across Canada for employees and partners.

Facilitate in-person and virtual workshops for continued skill development for our employees and partners.

Facilitate in-person and virtual sessions to support new technology launches and/or upgrades, work closely with R&D; to support new product testing and new pilot project testing.

Facilitate in-person client presentation for new products and services.

Deliver customized, practice-specific technical training to our employees and partners all across Canada.

Deliver training events nationally including in-class, in-store, virtual facilitation, and blended learning

Design & develop
Identify and assess future and current training opportunities aligned with the company’s strategy and several departments needs

Develop learning resources which can include reference guides, videos, eLearning and digital media assets

Develop pricing catalogues (both regular + promotional) and sales tools in conjunction with sales/marketing and L&D; Protocols

Develop and update existing learning resources (reference guides, eLearnings, videos, leader’s guide, PowerPoint presentations) as needed





Evaluate training effectiveness by soliciting participant feedback (employees and partners) for continual improvement and needs analysis

Deliver individual and group training covering technical and operational aspects for all company initiatives

Develop training programs for internal and external teams to match company objectives

Create training outlines and determine delivery methods, specific to effectiveness of training methods such as individual training, group instructions, lectures, demonstrations, virtual meetings, and workshops

Select or create training resources, including training user guides/manuals, demonstration models, e-learning, and technical tutorials

Evaluate effectiveness of training and skills development and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods

Create training needs analysis and provide advice on training for system change and upgrades

Develop and implement strategies and tools in collaboration with Change Management to enable

Administration

Work with various departments training schedule for onboarding, workshops and in field training.

Maintaining and developing training courses, learning plans, training reports on the LMS software.

Assist in data integrity assessment for training data on Salesforce.

Involved in strategic projects as required by management





Social media support

Support IT and other departments to develop KPIs for all departments

Technology & Assets

Responsible for managing business using United technologies provided (Dayforce/Salesforce/Outlook/Other applicable Apps). Responsible for asset management.

Additional Responsibilities

Perform all daily functions in alignment with company mission, vision, and values

Work in compliance with Health & Safety policies and legislation, and take every reasonable precaution to protect the health and safety of all employees and business partners

Job Requirements and Expectation

50% travel within the designated territory or outside the province you live

Ability to deal with high level of stress and solve problems as they arise.

Ability to work flexible shifts on a rotation basis or some evenings.

Key Competencies

Organizational and planning skills

Critical thinking and problem-solving skills

Use of varied Technology systems (Salesforce/Dayforce/Outlook/Other Applicable Apps.)

Advanced Use of Microsoft Suite (Excel/Word/PPT)

Communication skills- (Specifically listening, negotiating, crucial conversations, business writing)

Process compliance

Information gathering and analytical skills

Facilitation of a Collaborative environment

Demonstration of good business acumen and decision-making ability

Managing confidentiality of all information

Attention to detail and accuracyFlexibility and adaptability to a changing setting

Education/Experience

Post-secondary degree in business administration or related field

Minimum of 5 years’ relevant experience

5 years’ experience in a progressive management role

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📌 Learning Specialist (British Columbia)
🏢 Colonial Group
📍 British Columbia