Better Banking Interactions, Deeper Community Impact
In 2011, growth consultants Dan Michaeli and Justin DiPietro observed a Fortune 50 retailer's exceptional in-person customer service and asked themselves a key question: "How can we replicate that standout service experience online?" Their inquiry sparked the creation of Glia, a company dedicated to reshaping how financial institutions interact with their customers and members.
Fifteen years later, Glia is the industry leader in banking AI. What started as a passion for customer service technology has grown into a commitment to bettering the communities our clients serve. Beyond innovative technology, Glia prioritizes its teams in the US and Europe, fostering a culture of dedication, open communication, and strong values, including DEI, to support their AI service vision.

Industry-leading expertise. Extraordinary curiosity. Uncommonly great partnership. If this sounds like you, you belong with Glia.

Senior Software Engineer - Conversational AI (Python)
Location
Poland

Employment Type
Full time

Department
About Glia

Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.

Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.

Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.

Job Title: Senior Software Engineer
Location: Poland
Meet Team Vector:
Team Vector builds the AI that talks directly to the customers of banks and credit unions. When someone calls their credit union to check a balance, dispute a charge, or ask about a loan, it’s our agent on the other end of the line.

Our vision: To build the world’s most intuitive and trusted customer-facing banking AI agents

Our mission: To build and scale a fully agentic voice AI framework that drives high-value customer interactions. We unify our runtime architecture, remove configuration friction, and keep our existing systems fully stable so customers never see a disruption.

Why This Work Is Interesting:
Voice AI with very low latency. People notice every pause in a conversation. We aim for the best voice AI experience available, which means working to shave milliseconds off every hop: speech recognition, LLM inference, tool calls, and speech synthesis. Latency is a first-class engineering constraint for us, not an afterthought.

LLM architecture under real constraints. Banking is one of the most regulated places to put an LLM in front of a customer. Every response has to be safe, accurate, compliant, and on-brand, and it still has to feel natural. That calls for a detailed harness around the model: guardrails, grounding,



policy enforcement, verification layers, and controlled agentic flows. Building those controls without giving up speed or conversational quality is one of the hardest and most interesting problems in applied AI right now.

Real impact at scale. The agents you build will handle real conversations for real people across hundreds of financial institutions. What you ship matters.

A global team. Team Vector works across Europe and Vancouver, Canada, and collaborates closely with teams on both continents. You’ll work with experienced engineers who care about craft and move quickly.

What You’ll Do:
Design, build, and ship the core of our agentic voice AI framework, from conversation orchestration to tool calling and runtime architecture.

Build and evolve the harness controls (guardrails, grounding, policy checks, evaluation) that make our LLM agents trustworthy enough for banking.

Work on latency end to end: profile, measure, and optimize every stage of the real-time voice pipeline.

Help unify our runtime architecture and remove configuration friction so new banking use cases can launch quickly.

Keep our existing production systems secure and reliable while we build what comes next.

Work with product, design, and engineering teams across Europe and Vancouver to turn ambiguous problems into shipped outcomes.

Use AI-assisted development tools daily and help set the standards for how we review and verify agent-generated code.

Persistence: Amazon RDS for PostgreSQL, DynamoDB, S3

Infrastructure: AWS

Monitoring: DataDog

Infrastructure as Code: Terraform

What We’re Looking For:
AI Systems Experience: A core requirement. You have built production AI systems before and you understand LLM architecture well: prompting and context management, tool use and agentic flows, retrieval and grounding, evaluation, and the tradeoffs between latency, cost, and quality. Real-time or voice AI experience is a robust plus, and so is experience with agent SDKs (such as the Claude Agent SDK or OpenAI Agents SDK).

Architecture & Technical Judgment: You own the design of complex components, make sound tradeoffs, and spot risk early. When AI writes more of the code, system design becomes the scarce and highly valued skill.

Excellent: Trusted, Fast Delivery: You ship fast without cutting corners. You have a track record of reliable outcomes, de-risking projects, and owning quality, including verifying and standing behind agent-generated code.

Applied AI Fluency: You actively use tools like Claude to design, build, review, and ship. You can direct agents, verify their output, and you know where they help and where they don’t.

Proactive: You see problems before they’re assigned to you and act on them. You partner with PMs to take projects from idea to delivery, and you raise issues, propose solutions, and drive them forward without waiting to be asked.

Adaptable: You do well in a fast-paced environment where priorities, tools,



and the AI landscape itself change quickly. You adjust without losing momentum.

Curious: Learning Velocity: You’re hungry to learn. You run at unfamiliar problems, pick up new tools and practices quickly, and share what you learn with the people around you.

Cross-Continental Collaboration: You communicate clearly in writing and in person, and you do well on a distributed team. You can reliably overlap at least 2 hours a day with Pacific Time (9:00–11:00 AM PT) to work closely with teammates in Vancouver.

Leadership Instincts : You set direction, unblock people, and raise the bar without micromanaging. Ideally, you bring prior tech lead, team lead, or mentorship experience

Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit the Recruitment Privacy Notice page or contact our talent team via [email protected].

Core Values

Set the Pace With Glia
Don't just keep pace. Set it. Our PACE values reflect the Glianeers who continuously propel us forward.

Proactive
Think ahead, act now. We anticipate needs and take ownership to drive results.

Adaptable
Embrace change as fuel for growth. We pivot quick and stay resilient.

Curious
Master our craft and relentlessly seek new knowledge. We ask "why" to understand "what."

Deliver high-quality work with urgency and impact. We build it, we run it, we own it.

Hear From Glianeers

Our People Make the Difference
"My favorite thing about Glia is the difference that we're making in people's lives. We're positively impacting employees of financial organizations with reduced stress, better service, and an opportunity to focus on giving back and educating."
Benefits That Power The Best
Glia employees go above and beyond, so we’ve created benefits packages that do the same.

Top-Rated Company Culture

Referral Bonus

Team & Company-Wide Events

Workforce Across 10 Countries

Additional benefits available specific to location—ask our Talent Team during your interview process.

Glia Company Culture

Why Glianeers
Love Glia
Our people love working here—but don’t just take our word for it. Here’s what Glianeers say about working at Glia.

89% of employees at Glia

say it is a great place to work compared to 57% of employees at a typical U.S.-based company.

Welcoming Culture

99% feel welcome when they join Glia.

69%

Empowered Teams

95% believe Glianeers are entrusted with real responsibility.

66%

94% say management is competent at running the business.

65%

Ethics in Action

93% believe management is honest and ethical in its business practices.

65%

Keep Up With Glia
Learn about work, culture, and life at Glia from the people who work here.

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📌 Senior Software Engineer - Conversational AI (Python) (British Columbia)
🏢 Glia
📍 British Columbia