At ATB, we exist to make it possible for our clients, team members and communities. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities. We're on a continuous journey to build the most flexible and inclusive programs.

We want to enable your success through interesting and challenging work, performance enablement, and learning and development. As ATB’s next Service Advisor within our Client Care Contact Centre , you will: Be a Trusted Supporter: Be passionate about supporting Albertans through back-to-back, inbound calls, providing advice on day-to-day banking and credit products.

Engage with Care: Engage in caring conversations, ask open-ended questions, and actively listen with acknowledgement and empathy, getting to know the unique story of the person on the other end of the phone. Go beyond the transaction to provide exceptional experiences for clients, always doing the right thing. Be a Problem-Solver: Be hungry to find innovative solutions for your clients' challenges. You are driven to perform , embrace diversity and inclusion, and are a champion of belonging .

Customer Service Excellence: You have 1-2 years of proven success delivering exceptional customer service in a professional environment.

Banking Acumen: You possess a basic understanding of Canadian banking and banking products, whether from managing your own finances or experience in a fast-paced, client-facing role using cash management, chequing/savings accounts, and online/mobile banking.

Communication and Tech Savvy: You are an exceptional, clear communicator (verbal and written) with a strong technical aptitude to troubleshoot and navigate multiple systems seamlessly while assisting clients.





Growth Mindset and Connection: You embody a growth mindset, are a lifelong learner, and are a natural connector who builds and nurtures relationships - call center, banking experience, or a finance/business background is an asset, but not required if you have the right mindset!

Salary: Full/Part time roles with an annual salary range of $45,000 - $50,000 ~ Shift Premiums: ~$2.25/hour for shifts between 8:00 pm and 11:00 pm ~$1.50/hour for Saturday shifts ~$2.25/hour for Sunday shifts Overtime: Opportunities for overtime shifts are available as business needs dictate Comprehensive benefits package including Health Spending and Wellness accounts, banking benefits, and more.

Vacation: 3 weeks of vacation plus additional floater days (pro-rated for part-time employment).

Annual Bonus Program: Performance-based bonus program, influenced by individual contributions and ATB Financial's overall performance.

Pension Plan: Access to an industry-leading pension plan.

Location: This role requires you to work from our Calgary Client Care office three days a week, with the option to work remotely for two days. Shifts are based on a weekly rotation, requiring flexibility to work between 6 am and 11 pm. The ability to work rotational shifts, evenings, weekends, and holidays is essential.

The initial 11 weeks of training will be conducted in-person at our Calgary Client Care office location. Your full presence during the duration of your training is critical to your success in this role. We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way.

Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business. #

📌 Service Advisor, Contact Centre (Calgary)
🏢 ATB Financial
📍 Calgary