- Service Now AdministratorMontrealHybridCloud and InfrastructureApplyWith over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.## Our promiseHelp our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.## Here is a brief overview of the tasks and responsibilities that will fall to you: Administer the ServiceNow platform, including customer service management and technology service management modules; Ensure the maintenance, stability and evolution of the various environments; Support the implementation of recent features as well as the continuous improvement of the platform; Configure and customize workflows, service portals, service catalogs, customer scripts, and business rules; Respond to user requests and contribute to the resolution of functional and technical issues; Support the teams in the use of the different components of the platform; Plan and perform upgrades, tests, patches, and deployments of new releases; Develop the dashboards,



indicators and reports required to support organizational objectives; Write technical documentation, user guides, procedures and work methods; Ensure the quality and compliance of documentation according to recognized best practices; Participate in meetings with business partners to understand the needs and impacts of initiatives on processes; Document the activities carried out and maintain up-to-date knowledge repositories; Contribute to internal and external audits affecting the platform; Collaborate in the search for and implementation of solutions that meet organizational challenges; Participate in projects and mandates requiring expertise in the ServiceNow platform.The profile sought is as follows: Have a minimum of seven (7) years of relevant experience in the field of information technology; Perform a ServiceNow platform administration role for a minimum of three (3) years; Master the modules of customer service management and technology service management; Configure, customize and optimize the components of the platform according to operational needs; Understand the mechanisms of integration with business management and document management solutions; Evolve effectively within multidisciplinary teams; Demonstrate autonomy, rigor and excellent organizational skills; Communicate effectively with users, business partners and technical teams; Develop an approach oriented towards continuous improvement and the quality of the services provided.
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📌 Service Now Administrator (Montreal)
🏢 COFOMO
📍 Montreal