VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario.

Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs.

This is a temporary, full time position ending June 11, 2027.Reporting to the Senior Manager, Responsive Community Care, you will oversee a team of volunteers and paid coach(es) that support vulnerable clients with hoarding challenges that put their independent living situation at risk.The main areas of focus for the Supervisor include training and supervising their team; receiving and processing referrals from community members, service providers, and family members; assigning, scheduling, and short-term case management for clients active with program, supporting and monitoring a team of volunteers and hoarding support coach(es); The Supervisor will also participate in VHA services and quality initiatives and ensure all activities conducted within the policies, procedures and standards of confidentiality of VHA.



Areas of Accountability:Receives inquiries for service and conducts initial visits with clients to determine eligibility and collaboratively establish care plan.Conducts Field Supervision on all clients receiving services and collaboratively supports with Support Group Facilitation.Supervises, supports and guides Hoarding Coaches and Hoarding Support Volunteers.Contributes to community support teams and service effectiveness.Provides program support and administration, including inputting all client data, information relating to scheduling, client care plans, changes to service, and other relevant documentation on electronic client database streams, amongst other items.Supports service outreach development and marketing.Required Qualifications:A BSW Degree or Social Service Worker Certificate, Psychology, Addictions and Mental Health or equivalent combination of education and experience.Experience providing case coordination to vulnerable adults with hoarding, mental health, and addictions challenges in home and community setting.Experience facilitating educational sessions, trainings,



client support groups.Experience with service navigation and identifying gaps in service to promote long-term sustainable outcomes.Experience in program evaluation, including developing logic models, setting performance indicators, and analyzing outcomes to inform continuous improvement.Familiarity with reporting to funders and stakeholders using data-driven results to demonstrate impact.Excellent written skills and ability to write grant proposals, including needs assessments, project planning, and budget development.Travel in Toronto (North York, York, Scarborough, Etobicoke) is required; a valid driver’s license and access to a vehicle is preferredDemonstrated strength in family and individual work and case management.Knowledge of community and health services and established contacts with other agencies.Benefits and pension plan for permanent eligible employeesCompensation for education and professional developmentVHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your careerMentorship and peer supportCareer development opportunitiesEmployee and family assistance programWellness resourcesPerks & discountsStaff & service provider eventsAccommodation and VHA’s commitment to DEIAt VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA.

Our online application should take about 5 to 10 minutes to complete.

📌 Services Coordinator (Temporary Full-Time) (Toronto)
🏢 VHA Home HealthCare
📍 Toronto