OVERVIEW Our Outbound Patient Coordinator is the first voice a prospective patient hears after expressing interest through a Facebook or social media advertisement. This role is responsible for promptly contacting new leads, building rapport, overcoming hesitations, and booking qualified prospects.
KEY RESPONSIBILITIES Lead Outreach & Follow-Up Contact all new leads within the target response window.
Conduct outbound calls adapting to each individual.
Simultaneously enter call notes and lead data in real time during each conversation.
Follow a structured multi-touch sequence for lead follow-up.
Handle common objections (cost, time, etc.) with empathy and evidence-based responses grounded in healthcare knowledge.
QUALIFICATIONS Required Minimum 1 year of outbound sales or appointment-setting experience, preferable in a healthcare or wellness setting.
Clear, articulate spoken English — must project professionalism and trust over the phone.




Demonstrated ability to talk and type simultaneously; strong typing speed and accuracy to keep up with live call documentation.
Advanced computer fluency.
Strong proficiency in Microsoft Excel.
Experience with Go High Level CRM; pipeline management, workflow automation, and lead tracking is an asset.
Highly organized with solid attention to detail and the ability to manage a high-volume lead pipeline with minimal oversight.
Positive, coachable attitude and willingness to follow scripts and incorporate feedback.
Preferred Background in healthcare, anatomy, physiotherapy, or a related health science field, understanding of musculoskeletal conditions and patient concerns is a strong asset.
Experience with Jane App for scheduling and patient communications.
Experience in a Medispa, chiropractic, physiotherapy, or sports medicine environment.

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📌 Outbound Patient Coordinator (Alberta)
🏢 Natural Way Chiropractic
📍 Alberta