Your newpany Our client is a well-established national organization undergoing significant digital transformation and modernization across its enterprise applications landscape.

With a strong focus on innovation, customer experience, data quality, and operational excellence, the organization leverages Salesforce and related technologies to support critical business functions and strategic initiatives.

You will join a collaborative environment where technology plays a key role in delivering meaningful oues and continuous improvement across the enterprise.

Your new role As a Salesforce Technical Business Analyst, you will serve as the bridge between business stakeholders and technical delivery teams, supporting enterprise applications with a primary focus on Salesforce and related platforms.

You will lead requirements gathering, business process analysis, solution design, testing, release support, documentation, and continuous improvement initiatives across application enhancements, integrations, production support activities, and strategic projects.

Working closely with product owners, Salesforce administrators, developers, QA teams, release managers, data specialists, and external vendors, you will help deliver scalable, secure,pliant, and user-focused solutions.





What you'll need to succeed 5 years of Business Analyst or Technical Business Analyst experience supporting CRM or enterprise applications.

Strong experience gathering, analysing, and documenting business, functional, technical, data, integration, process, and reporting requirements.

Hands-on experience supporting Salesforce implementations, enhancements, integrations, and ongoing operational support.

Solid understanding of Salesforce platform capabilities, including security models, data structures, automation tools, configuration concepts, and release management practices.

Experience creating user stories, process maps, business workflows, acceptance criteria, test plans, and supporting Agile delivery methodologies.

What you'll get in return You will have the opportunity to join a purpose-driven organization that is investing heavily in its digital capabilities and enterprise application ecosystem.

You will work alongside passionate business and technology professionals while contributing to impactful initiatives that improve processes, data quality, user experience, and organizational effectiveness.

Apetitivepensation package,prehensive benefits program, flexible hybrid work setting, and ongoing professional development opportunities are offered.

📌 Business Analyst (Toronto)
🏢 Hays
📍 Toronto