Job Description The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Waterfront.

Your ability to anticipate Guests’ needs and make informed suggestions will ensure they have a truly memorable stay.

Reporting to the Chef Concierge, your main responsibilities will include: Consistently offer professional, friendly, and engaging service to all guests.

Develop and maintain strong guest relationships to ensure guest loyalty.

Consistently deliver gracious, thoughtful and personalized service in every guest interaction.

Liaise with other departments to ensure a smooth management of operations, maintaining a close relationship with Housekeeping, Front Office, and Fairmont Gold.

Handle guest concerns effectively and efficiently, while ensuring proper logging and follow-up is conducted.

Participate in resolving guest concerns.

Ability to identify, empathize and own appeasement of any guest concerns both in person and in writing.

Co-ordinate guest experiences efficiently and accurately via phone, email, text, in person or with other departments utilizing Alice reservation software.

Stay up to date on local Vancouver concierge information.

Have an extensive knowledge regarding Vancouver attractions, restaurants and surrounding areas.

Assist with mail, messages and any plans or arrangements the guest intends to make during their stay.

Assist guests regarding hotel facilities in an informative and helpful way.

Promote and sell the services and concessions within the Hotel, as well as services offered by our suppliers.





Ensure the lobby is in peak condition at all times by actively circulating and reporting/entering work orders promptly.

Adhere to hotel emergency procedures and safety standards to maintain a safe work setting.

Complies with Fairmont Hotels & Resorts policies, procedures and code of ethics.

Performs any and all other tasks which are assigned by leaders and support the leadership team with daily assigned tasks and operations.

Perform any and all other tasks and duties within Front Office department.

Please note that actual hours worked will fluctuate based on business needs.

Availability for shift work, including weekends, mornings, and evenings.

Qualifications Previous experience in a luxury environment and passion for hospitality is required.

Excellent knowledge of the City of Vancouver, nearby areas, and local attractions.

Computer literate in Microsoft Window applications; previous experience with Opera Cloud, Open Table, and Kipsu text messaging system is an asset.

Sophisticated communication skills, both written and verbal.

Highly responsible & reliable with strong interpersonal and problem-solving abilities.

Energetic individual who is able to prioritize to complete many diverse tasks concurrently.

Ability to work well under pressure in a fast-paced environment.

Ability to work cohesively with fellow colleagues as part of a team, as well as independently.

Ability to focus attention on guest needs, remaining calm and courteous at all times.

Must be flexible in terms of working hours.

Additional Information Canadian work authorization.

Our commitment to Diversity & Inclusion:

📌 Concierge, Full-Time (Vancouver)
🏢 AccorHotel
📍 Vancouver