Responsibilities: Handles front of house duties and concession preparation and reconciliation.

Assists staff in the provision of building security, fire safety and evacuation, event assistance, and client service during events occurring at City of Toronto cultural facilities, including support related to volunteer activities and emergency preparedness initiatives, to help maintain a safe workplace for clients, patrons, volunteers, and staff.

Communicates with rental clients to clarify pre-event details and provide post-event observations and information to management in regard to additional charges, damages, incidents and/or other non-permitted activities by rental clients.

Responds to on-site assistance requests from the public and rental clients such as coordinating and communicating event details to volunteer ushers during events at City of Toronto cultural facilities.

Under direction, conducts financial transactions, e.g. concession or materials sales and program registration.

Maintains safe exterior access to facilities, including shovelling snow and salting walkways, removing debris.

Performs light custodial duties, including set up and/or take-down of furniture, equipment and refreshment service, for various events and programs.

Opens, closes and monitors facilities during hours of operation.

Attends scheduled staff meetings,



training sessions and fire drills to help ensure a safe workplace.

Key Qualifications Your application must describe your qualifications as they relate to: Experience working with volunteers and providing information and direction in support of events, programs, or facility operations.

Experience in direct customer service delivery (in-person, phone, email, etc.).

Experience working in a rental, event, theatre, cultural or other public facing facility serving a variety of clients and community groups.

Experience using Active Net or equivalent and MS Office Suite including Word and Excel).

Minimum grade 12 education or equivalent combination of education & experience.

You must also have: Proven attention to detail and ability to follow procedures Excellent communication, interpersonal and teamwork skills Excellent problem-solving skills and demonstrated sound judgement Ability to be reliable, flexible and punctual Ability to work independently and be self-motivated A valid First Aid Certificate or the willingness to obtain certification prior to employment start date A valid Smart

Serve certificate or the willingness to obtain certification prior to employment start date The ability to lift or move items weighing up to 50 pounds

📌 FACILITY ATTENDANT 2 (Toronto)
🏢 City of Toronto
📍 Toronto