About the Role Our client is seeking an experienced and motivated Support Team Lead to guide their customer support team in Kimberley . This leadership role involves overseeing daily operations, coaching team members, and ensuring the delivery of exceptional customer service. You will be instrumental in fostering a high-performing, cooperative environment while driving process improvements. The hybrid nature of this role allows for essential team synergy and in-person leadership in our Kimberley office, balanced with remote flexibility for operational efficiency, contributing to a positive and productive team culture.

Key Responsibilities

- Lead, mentor, and motivate a team of customer support representatives.
- Monitor team performance, set goals, and conduct regular performance reviews.
- Manage the escalation of complex customer issues and ensure timely resolution.
- Develop and implement training programs to enhance team skills and knowledge.




- Analyze support metrics and identify areas for process improvement and efficiency gains.

Requirements

- Proven experience in a customer support or helpdesk leadership role.
- Strong understanding of customer service best practices and performance metrics.
- Excellent coaching, communication, and interpersonal skills.
- Ability to manage team dynamics and resolve conflicts effectively.
- Experience with CRM and support ticketing systems, working in a hybrid model in Kimberley .

Benefits

- Competitive salary with leadership bonus opportunities.
- Comprehensive health, dental, and vision benefits.
- Opportunities for professional development and leadership training.
- Paid time off and retirement savings plan.
- A dynamic hybrid work environment fostering teamwork and growth.

📌 Support Team Lead (Kimberley)
🏢 Placements24
📍 Kimberley