Join CAA Club Group as an Emergency Road Service Advisor, providing essential Member support from home. Your role will focus on delivering exemplary customer service while handling urgent inquiries.

This work-from-home position requires previous customer service experience, excellent communication skills, and the ability to multitask effectively. You will interact with Members via calls and texts, ensuring immediate resolutions while navigating multiple systems.

Joining CAA means advocating for road safety and Member satisfaction across Ontario and Manitoba.

Key Responsibilities:

- Answer incoming calls and texts for member inquiries
- Provide first call resolution to Member concerns
- Apply a solutions-oriented approach to problem-solving
- Manage call flows while accessing multiple screens
- Escalate complaints through proper channels when needed

Requirements:

- Completion of post-secondary education
- Minimum 2 years customer service experience
- Solid verbal and written communication skills
- Knowledge of Ontario and Manitoba roadways
- High-speed internet and dedicated workspace required

Bring your customer service excellence and problem-solving skills to CAA Club Group.

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📌 CAA Emergency Road Service Advisor (Winnipeg)
🏢 Echelon 56
📍 Winnipeg