About Us:

Working at British Swim School (BSS) is so much more than just a job...it’s an prospect to leave a legacy that may transform a life. Since opening our doors in 1981, BSS has rapidly grown to be the premier water survival and learn-to-swim school in North America, with 50,000 customers at any given time. Do check out our website.

https://britishswimschool.com/torontowest-etobicoke/

The Position:

Job Title: Manager – Customer Service/Business and/or Swimming/Aquatics

Reports to: Owner

Status: Full-time or Part time

Location: Toronto West/Etobicoke

The Manager at British Swim School of Toronto West & Etobicoke is responsible for all aspects of the business, including delivering the aquatics program curriculum in support of our mission ‘to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer’.

Results are achieved through planning, collaboration, execution and engagement. Through your leadership, you help promote a fun and gentle approach, student progression and success, and the highest level of brand standards.

Working in close partnership with the franchise owner, you are committed to a positive and rewarding customer experience for students and families in the British Swim School program.

Key responsibilities and requirements = swimming/aquatics related and/or business related

· Enthusiastic, outgoing personality with strong relationship, communication and customer service skills

· Problem solving, adaptability and calm demeanour when faced with challenging situations

· Disciplined and conscientious, which includes a willingness to follow and enforce schedules, company policies and safety procedures, based on franchise expectations

· Knowledge and experience in swimming and/or teaching

· Willingness to travel within Toronto West-Etobicoke for regular and frequent visits to pools even when not teaching classes

· Weekend availability





· Lifeguard certification, or willingness/ability to get one

· Aquatics acumen

· As required, be in the water to teach students directly as required

· Train new instructors from time to time

· Ability to lead, supervise, train, coach and motivate swim instructors, which includes organizing, prioritizing and scheduling work assignments

· Manage the team of our dynamic swim instructors. This includes doing performance evaluations, providing feedback and coaching to the instructors.

· Play the role of the deck ambassador as required

· Ensure aquatics program adheres to British Swim School brand standards

· Capacity to plan, innovate and grow with the business

· Assist with business growth, recruitment and retention

· Assistance with recruitment, hiring and interviews

· Engages and communicates with families and students, including resolving any issues in a timely manner

· Answering customer calls/emails, enrolling new and existing customers and managing the class schedule

· Proactively doing customer calls to potential customers

· Ensure customer satisfaction for existing and new customers

· Work with franchise owner to identify opportunities to improve results in service delivery, customer retention, revenue and efficiency

If you are looking for a position with a real purpose - this, is it! We're helping save lives every day, and on top of that, you'll be working and having fun. Doesn’t get much better than that!

Pay: $45,000.00-$50,000.00 per year

Benefits:

- Flexible schedule
- Mileage reimbursement
- On-site parking
- Paid time off
- Profit sharing
- Work from home

Application question(s):

- Are you looking for part time or full time or either?
- Are you able to travel easily within Toronto/Etobicoke area?
- Are you able to work 5-6 hours on Sat and Sun?
- Are you interested in the Customer Service or Aquatics or both responsibilities?

Work Location: Hybrid remote in Toronto, ON M9B 1E1

📌 Manager Swim School - Customer Service and/or Aquatics (Toronto)
🏢 British Swim School of Toronto West-Etobicoke
📍 Toronto