Transform customer feedback into business impact with Allshores as a Customer Insights Manager. Lead the Voice of the Customer program and drive actionable insights for decision-making.

In this pivotal role, you will support and execute a comprehensive Voice of the Customer strategy, engage stakeholders, and gather critical feedback across various channels. Your expertise in analyzing customer experiences and combining them with operational data will uncover opportunities for improvement. Collaboration and storytelling will be key as you guide teams in leveraging these insights for enhanced performance.

Key Responsibilities: • Develop and execute Voice of the Customer strategy and roadmap • Implement and improve feedback programs across customer interactions • Analyze feedback to identify themes,



sentiment, and opportunities • Integrate sentiment data with operational and financial performance • Deliver actionable insights through comprehensive reporting

Requirements: • Five or more years in customer insights or Voice of the Customer • Management experience with team development skills • Solid business analysis and survey design abilities • Advanced statistical analysis knowledge • Familiarity with Power BI and analytics platforms

Apply your strategic thinking and analytical skills to drive impactful change at Allshores. #J-18808-Ljbffr

📌 Customer Insights Manager at Allshores (Halifax Regional Municipality)
🏢 Kibbi
📍 Halifax Regional Municipality