Become a key player as a Customer Service Advisor at our resort, where you will ensure guests have a remarkable experience. Engage in product sales and welcome guests with a smile while managing inquiries and complaints.
Reporting to the Guest Experience Director, this full time or part-time role involves overseeing the customer service counter and representing guest interests. You will analyze guest needs, provide product information, and resolve any issues they face. A combination of strong communication skills in French and English, along with a background in customer service, will be essential to succeed in this position.
Key Responsibilities:
• Welcome guests and ensure satisfaction during their stay
• Sell products like ski tickets and season passes




• Analyze guest needs and advise them accordingly
• Handle incoming calls and emails efficiently
• Act as a point of contact during emergencies
Requirements:
• High school diploma or equivalent
• Relevant experience in customer service roles
• Proficient in MS Office and cash handling
• Strong interpersonal and problem-solving skills
• Able to work well under pressure
Embrace the chance to enhance guest experiences through your customer service prowess.
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📌 Customer Service Advisor at Resort (Quebec City)
🏢 Val Saint-Côme
📍 Quebec City