Elevate customer relations at Staffbase as a Senior Customer Success Manager in North America. Drive business success, enhance platform adoption, and ensure customer renewals with our creative AI-native Employee Experience Platform.As a Senior Customer Success Manager at Staffbase, you will own a diverse portfolio of enterprise clients, fostering strategic partnerships to achieve their goals. Your focus will encompass onboarding, engagement strategies, and promoting SaaS renewals, emphasizing collaboration across cross-functional teams. Your experience in customer success will be pivotal in transforming how organizations experience workplace communication.Key Responsibilities:
- Own and manage a book of enterprise customers
- Lead business reviews with customer teams
- Guide onboarding and long-term adoption processes
- Proactively identify risks and drive renewals
- Advocate for customer needs and product feedbackRequirements:
- 3–6 years in Customer Success or

📌 Senior Customer Success Manager North America (Toronto)
🏢 Staffbase
📍 Toronto