Plan, design, deploy, and manage ServiceNow Service Mapping solutionsDevelop, manage, report and communicate on the performance of the Service Management processes through process management KPIs and metricsCreate and manage the Service Mapping infrastructure, including schedules, credentials, mid-servers and patternsCreate and maintain Service Mapping-related documentation including participation in ITSM Governance related items ensuring that Service Mapping is performing as expectedEnsure Service Mapping meets it requirements, including schedule scope, schedule completion and CMDB data populationDesign, develop, and deploy new Service Mapping functionalityDefine, create, and monitor Service Mapping health reports and dashboardsIdentify, investigate and resolve Service Mapping issues in a timely mannerKeep Service Mapping aligned with other methods of populating the CMDBRaise awareness and provide guidance to improve the understanding of Service Mapping and how it updates the CMDB, including training of key stakeholdersEnsure Service Mapping meets both the current and anticipated scopeDevelop and maintain plans for both project and operational activities and provide project or operational briefings / updates as neededSelf-motivated to keep learning more about the ServiceNow platform,



capabilities and best practices and apply/share them with teammates.Be accountable to own and deliver the work assigned to you according to the timelineExperience: 8-10 Years.The expected compensation for this role ranges from CAD 100000 to CAD 150000 .Reinvent your world. We are building a contemporary Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.#J-18808-Ljbffr

📌 Servicenow Lead AdministratorC$100,000 - C$150,000 A Year (Toronto)
🏢 Wipro
📍 Toronto