Elevate your career with UHN as an Incident Management Coordinator at the Princess Margaret Cancer Centre, focusing on critical incident oversight through ITIL practices. This role is key in managing incident responses effectively.You will be responsible for driving the incident management process, serving as a liaison between technical teams and stakeholders to facilitate swift problem resolution. A solid background in incident, problem, and change management principles is essential, ideally with at least three years of relevant experience. You'll ensure timely updates are communicated, document incidents comprehensively,



and analyze metrics for ongoing improvement.Key Responsibilities:Implement ITIL-based incident management processesFacilitate Major Incident Review Meetings thoroughlyEngage various technical groups for resolution effortsCommunicate incident updates and ensure stakeholder alignmentGenerate incident metrics reports from ITSM toolsRequirements:2-year community college program in IT/Computer ScienceRequired ITIL v3 Foundations certificationMinimum of 3 years of related experienceProficient in Service Now or comparable toolsStrong leadership and communication skillsDrive quality incident management initiatives and make a difference in healthcare with UHN.

📌 Incident Management Coordinator At Uhn (Toronto)
🏢 SmartRecruiters
📍 Toronto