Insight Global is looking for a Director of Global Operations to join our client in the hospitality space on a full-time, permanent basis. The Director of Global Operations will lead the execution of company's day‑to‑day property operations across a rapidly scaling portfolio of short‑term rentals, property management assets, and boutique hotels. This role is responsible for translating operational strategy into consistent, repeatable execution across all markets, ensuring that field operations, vendors, and internal teams are aligned, accountable, and operating against clearly defined SOPs and KPIs.This individual will oversee a fully in‑house operations setting, including maintenance and housekeeping coordination, while managing a network of external vendors supporting access systems, security, and specialized services. The role will focus heavily on process implementation and systemization—building on an existing operational framework, leveraging tools such as Monday.Com, and ensuring all work flows through structured ticketing, SLA tracking, and performance measurement.A significant portion of the role will involve improving current systems, monitoring SLA adherence, identifying breakdowns, and driving corrective action. The Director will oversee procurement, FF&E; and OS&E; purchasing, vendor selection, and cost controls, with a mandate to centralize and streamline procurement activities that are currently fragmented across departments. This includes helping stand up a centralized warehouse operation in Toronto to manage consumables, inventory, furniture, and equipment used across properties and hotel launches.The Director of Global Operations will also own operational readiness and handoff from onboarding to full launch of newly acquired properties, ensuring these properties are guest‑ready without disruption.



While this role will not be responsible for design, build, or development, it will partner closely with onboarding teams to ensure smooth transitions into steady‑state operations. Additional responsibilities include overseeing access systems (locks, keys, fobs, cameras, noise monitoring), driving improvements to guest service scores—particularly around the check‑in experience—and managing incident reporting, risk exposure, and insurance coordination as needed.Must Haves7–10+ years of experience in hospitality, hotels, short‑term rentals, property management, or multi‑site service operationsProven leadership of maintenance teams, operations staff, and external vendorsStrong experience implementing SOPs, KPIs, QA frameworks, and SLA managementDemonstrated success improving operational efficiency, cost control, and service qualityExperience overseeing procurement, inventory, and vendor management functionsAbility to operate in high‑growth, execution‑heavy environments with evolving infrastructureExperience supporting operations across hundreds of units or keys in multiple marketsValid driver’s license with a clean driving recordPlussesExperience scaling operations across 500+ units or keysPrior ownership of warehouse operations or inventory systems implementationExposure to FF&E; / OS&E; purchasing and global sourcing strategiesExperience supporting hotel launches from an operational readiness perspectiveBackground working with access control, security, or guest‑experience technology systemsExperience managing cross‑functional handoffs between onboarding and steady‑state operationsSalary starting at $130,000 depending on relevant skills & experience.We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.#J-18808-Ljbffr

📌 Director Of Global Operations - $130,000 A Year (Toronto)
🏢 Insight Global
📍 Toronto