Elevate guest experiences as a VIP Player Services Associate at Niagara Casinos. Provide exceptional service by managing reservations, evaluating comps, and supporting special events for high-end players.
This full-time role is perfect for candidates with customer service experience, especially in call centers or tourism. You will handle guest inquiries, make reservations for dining and events, and maintain relationships across different rewards levels. Your role is critical in ensuring guests enjoy their time at Fallsview Casino Resort while promoting various activities and promotions at both Fallsview and Casino Niagara.
Key Responsibilities:
• Enroll guests in rewards programs and re-print cards
• Make reservations for hotels, dining, and tournaments




• Evaluate comp worth based on patron activity
• Promote events and maintain guest relationships
• Handle day-of seating assignments for VIPs
Requirements:
• Previous customer service experience required
• Exceptional communication and organizational skills
• Knowledge of Microsoft Office and CMP systems
• Flexibility for a 24/7 operation
• Multilingual skills are an asset
Maximize player satisfaction and trust while showcasing your expertise in a dynamic workplace at Niagara Casinos.
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📌 VIP Player Services Associate Niagara Casinos (Niagara Falls)
🏢 Niagara Casinos
📍 Niagara Falls