Elevate customer satisfaction as a Customer Experience Specialist with Oldcastle in Langley, BC. This hybrid role focuses on addressing inquiries, managing orders, and building lasting relationships.Oldcastle, a CRH company, seeks a Customer Experience Specialist with a minimum of two years in customer service. You will process orders, handle inquiries, and keep customers informed about their order status. Effective communication and a detail-oriented approach are key to succeeding in this role.Key Responsibilities:Process and support customer orders and inquiriesHandle calls and email inquiries with professionalismUpdate customers on their order statusesCollaborate with transportation and sales teamsCreate cases in NetSuite for issue resolutionRequirements:2+ years in customer service within an officeExperience in manufacturing or logistics preferredExcellent communication skillsProficient in Excel for reportingDetail-oriented and able to multi-taskDrive customer success and streamline order processes at Oldcastle with your expertise.

📌 Customer Experience Specialist In Langley
🏢 Oldcastle Infrastructure
📍 Langley