Elevate your career with The Home Depot as a Bilingual Customer Experience Specialist in a hybrid work setting. Focus on optimizing customer interactions and ensuring satisfaction across various platforms.
As a Customer Experience Specialist, your primary responsibility will be providing seamless customer service in both English and French. You'll engage directly with customers and internal teams, managing expectations and delivering timely solutions. Your attention to detail and organizational skills will be critical in maintaining high service levels and fostering strong relationships within cross-functional teams.
Key Responsibilities:
• Respond to customer inquiries through multiple channels
• Manage complex tasks while ensuring excellent customer experience




• Build strong relationships across internal teams
• Take ownership of customer inquiries to minimize touchpoints
• Collaborate with stakeholders to expedite customer solutions
Requirements:
• High school diploma or equivalent
• 3-5 years of frontline customer service experience
• Experience in call center operations preferred
• Robust analytical skills and organizational abilities
• Proficiency with SAP ERP & COM systems is an asset
Utilize your analytical skills, optimize customer interactions, and empower The Home Depot's hybrid service team.
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📌 Bilingual Customer Experience Specialist Remote (Toronto)
🏢 The Home Depot Canada
📍 Toronto