Become a vital part of Quince as a Customer Experience Retention Agent. Focus on providing exceptional service and building customer loyalty in a bilingual workplace.This French Bilingual role at Quince is designed for those who thrive in customer-focused positions and excel in resolving issues. You will engage customers across various platforms—chat, email, phone, and social media—ensuring high standards in service delivery. Your responsibilities will include mastering product knowledge and contributing to continuous improvement in customer interactions.



Quince offers a unique culture where you can make a real impact while embracing growth opportunities.Key Responsibilities:Manage customer interactions from initiation to resolutionResolve inquiries with empathy and attention to detailEfficiently utilize tools while maintaining the human touchProvide insights from customer feedback for enhancementsBecome a knowledgeable resource for guiding customersRequirements:Must possess a High School diploma or GEDBilingual in French and English essentialAt least 2 years prior experience in customer serviceProven track record of relationship building remotelyAccess to a dependable workspace with high-speed internetUtilize your bilingual proficiency and customer service expertise to enhance customer loyalty at Quince.

📌 Customer Experience Retention Agent At Quince (Toronto)
🏢 Quince
📍 Toronto