Crown Auto Group is proud to be a Winnipeg-based, family-owned organization built on integrity, teamwork, and strong relationships. Recognized as one of Canada's Best Managed Companies and an Aon Hewitt Best Employer - Platinum Level, we are committed to creating an exceptional workplace where people can grow, thrive, and build lasting careers.We are looking for an experienced Service Manager to lead our Service Department at Crown Acura. This role is responsible for developing a high-performing team, delivering an exceptional customer experience, and driving productivity and profitability.What We OfferIndustry-leading dental, extended health, and vision coverageLong-term disability and life insuranceFitness membership discountSupportive, team-focused work environmentOpportunities for career growth and developmentKey ResponsibilitiesLead, coach, and develop Service Advisors and TechniciansManage daily Service Department operations, workflow, and staffingMonitor technician productivity, efficiency, and qualityEnsure repair orders are completed accurately and on timeResolve customer concerns professionally and maintain a high level of customer satisfactionMonitor department financial performance, expenses,



and key performance indicatorsDrive revenue and profitability while ensuring recommended services provide value to customersWork closely with the Parts Department to minimize delaysEnsure compliance with company policies and health and safety requirementsQualifications3 to 4 years of experience as a Service Manager or similar automotive leadership roleStrong knowledge of automotive service and repair operationsProven leadership, coaching, and team-building skillsExcellent customer service and communication skillsStrong organizational, problem-solving, and decision-making abilitiesExperience with CDK, Reynolds & Reynolds, or similar dealership softwareAbility to perform effectively in a fast-paced environmentValid driver's licenceAutomotive technical training or certification is considered an assetCROWN AUTO GROUP is an equal prospect employer! We are looking for people from various ethnicities, backgrounds and experiences to join our workplace. We are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. Reasonable accommodations are available during the selection process, and we'll respond in a timely manner to any requests for accommodations.

📌 Service Manager - Crown Acura (Winnipeg)
🏢 crownautogroup
📍 Winnipeg