Great teams need great leaders. At Green Diamond Equipment, we're proud to be one of Canada's Best Managed Companies for 2024/2025/2026 and your Maritimes John Deere dealership.15 Haley Road, Antigonish, NS, B2G 2E7Great teams need great leaders. At Green Diamond Equipment, we're proud to be one of Canada's Best Managed Companies for 2024/2025/2026 and your Maritimes John Deere dealership.We're looking for an exceptional Service Manager to join our Antigonish, NS team and lead a department that's committed to delivering outstanding service, developing people, and driving results.PurposeThe Service Manager will direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch environment.ResponsibilitiesAs a leader of service operations, the Service Manager will:Maintain a secure environment and ensures customer satisfactionSuccessfully communicate job expectations,



monitor job results and coach employees to achieve optimal resultsEnsure all manufacturer warranty procedures are followed by service department staffUtilize business systems to create and monitor work/repair ordersMain point of contact for both customers and sales department when scheduling repairs, creating quotes and providing status updatesCreate schedules and staffing requirements, and assign jobs based on priority and technical skill setMonitor department efficiencies, operational budget, and expensesActively participates in recruiting, staffing and development of training plans for all service department staffRequirements3+ years experience in managerial role (Shop Foreman, Lead Hand, Supervisor, etc.).Above average computer skills (Microsoft Office etc.).A proven ability to effectively communicate with team members to achieve desired results.A basic understanding of service department financials, and the capability to analyze and interpret internal reports.Experience in the agricultural, heavy equipment, or related industry considered an asset.What We OfferFull-Time EmploymentOpportunity for Advancement within a Progressive OrganizationA Competitive Compensation Package which includes:SalaryBonusFamily Health BenefitsCompany Pension PlanBoot AllowanceOnline HealthcareEmployee Recognition Program

📌 Service Manager (Borneo)
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