The Technical Writer and Trainer is accountable for documenting, standardizing, and enabling adoption of project delivery processes, tools, and governance, with a primary focus on the Project Management Best Practice Playbook, associated work instructions and the project management software. The role ensures that processes are clear, consistent, current, and usable, and that teams are effectively trained to apply them across the full project lifecycle. KEY DUTIES & RESPONSIBILITIES Project Delivery Process Documentation & Standards Develop, maintain and govern process documentation, including: Project Management Best Practice Playbook content Phase/Stage Gate requirements Work Instructions (WIs), SOPs, and job aids Standard forms, templates, and checklists Translate complex delivery, controls, and governance requirements into transparent, concise, and practical guidancefor project practitioners. Ensure alignment between documented processes and: Project Management Office (PMO) & Project Controls Office (PCO) governance Quality frameworks (Quality Assurance (QA), Non-Conformance Reporting (NCR), stage gate controls) Client-specific delivery requirements where applicable Actively manage version control,



publish updates, and retire obsolete documentation. Project Management Software Enablement & Documentation Serve as the primary author and curator of software related documentation, including: End-to-end lifecycle guides Role-based guides (PM, PC, PCO, Directors) Module-specific instructions (forms, correspondence, cost management, schedules, close-out, reporting) Data integrity standards Required fields and workflows Alignment with project delivery stage/phase gates and charters Work closely with software configuration, PCO, and PMO teams to keep documentation synchronized with system changes and enhancements. Training Design & Delivery Design and deliver structured project delivery process and supporting software training programs, including: Onboarding training for new hires Refresher and role-based training for existing staff Targeted training for process or system changes Develop training materials such as: Slide decks and facilitator guides Self-serve learning content using video technology, Quizzes, job aids, and knowledge checks Support

📌 Technical Writer/Trainer (Markham)
🏢 BGIS
📍 Markham