Elevate customer satisfaction and drive growth as a Customer Success Manager focusing on Sales Engineering teams. Onboard, engage, and ensure renewals smoothly proceed at seRevel.As a key contributor at seRevel, you will own the post-sale customer journey for SE teams. Your responsibilities include comprehensive onboarding, driving product adoption, and managing renewals effectively. Additionally, you will leverage customer insights to shape product development and enhance the overall customer experience.Key Responsibilities:
- Onboard current SE teams with workspace setup and integrations
- Drive weekly adoption through AI insights and coaching
- Manage renewals and expansion from check-ins to order
- Conduct business reviews using actual POC data
- Transform happy customers into references and referralsRequirements:
- Several years of experience as a Sales Engineer or SE manager
- Proficiency in managing POCs and understanding their outcomes
- Capability to use SaaS tools without ticketing engineering
- Skill in reading usage data to identify churn risks
- Strong communication skills to lead discussionsShape the future of customer success and contribute to seRevel's growth journey.#J-18808-Ljbffr

📌 Customer Success Manager For Se Teams (Ottawa)
🏢 seRevel
📍 Ottawa