This position is an in‑person position based at Seneca College Newnham campus (Finch Ave. & Don Mills Rd.). We are in search of a 3‑month contract Campus Support Assistant to serve as a key point of contact on a campus we serve, providing front‑line support in the delivery of member services. The Campus Support Assistant will support student inquires and engagement activities. Delivers high‑quality service and support across multiple channels and Partners, working with the Campus Support Coordinator to ensure resolution of all incoming inquiries, adherence to service protocols, and a positive member experience.

Responsibilities

- Respond to member non‑claim inquiries via walk‑in, phone, email/case, and chat; resolve issues within SLA.
- Educate members on insurance, wellness, preferred providers, and other programs offered.
- Educate members on enrolment, registration, and claims processes.
- Support members with insurance or wellness related access or claim processes.
- Document interactions accurately in CRM systems.
- Escalate complex issues to the Campus Support Coordinator or appropriate department.
- Participate in training and calibration sessions to maintain service quality.
- Participate in events to promote awareness and engagement with benefit programs.
- Respond to inquiries related to claims status and coverage.
- Utilize appropriate technologies, including contact centre solution, customer relationship management, and internal teams communications tools, office applications, project tools, and ticketing systems.

Qualifications

- A college diploma, bachelor’s degree, or equivalent.




- Previous experience in benefits, insurance, customer service, client/member support, administration, or a related field is preferred.
- Knowledge of group benefits, health and wellness programs, or insurance is considered an asset.
- Robust customer service and relationship building skills.
- Excellent verbal and written communication.
- Strong organizational and time‑management skills with the ability to manage multiple inquiries, priorities, and follow‑ups in a fast‑paced workplace.
- A team-oriented and solutions‑focused approach with the ability to work effectively with internal teams, partners, and campus stakeholders.
- Strong problem‑solving and critical thinking skills with the ability to resolve inquiries independently and elevate complex issues when appropriate.

Benefits and Compensation

The hourly rate for this position is $17.95 per hour. We value our employees and provide competitive salaries, a comprehensive group benefits plan, and a generous retirement savings plan.

Company Culture and Inclusion

We are committed to providing an inclusive, accessible workplace, where all employees and clients feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

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📌 Campus Support Assistant - 3 Month Term (Toronto)
🏢 620 Gallivan & Associates
📍 Toronto