SummaryMust be located in ManitobaAs a Help Desk Support Technician, you will provide L1 support, answer help desk telephones and various methods of inquiries (Email, SST, Web, Chat, etc..) for Government accounts and responds to all customer inquiries to ensure customer needs are met.What you will do:Assist customers in resolving all technical problems by providing troubleshooting guidance regarding software and hardware problems.Resolve and/or refer more complex technical problems through a defined escalation process.Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.Log and track inquiries using a problem management database and maintains history records and related problem documentation.Identify, evaluate,



and prioritize customer problems and complaints to ensure that inquiries are resolved appropriately.Who you are / Basic QualificationsHigh school diploma or G.E.D.One or more years of technical training in computer support preferredOne or more years of technical or customer support experienceExperience working with company products and operating systemsExperience with solving computer-related problemsExperience working with company escalation policyWill require 24hr shift work including weekends (rotating shifts)Located in ManitobaOther QualificationsInterpersonal skills to interact with customers and team membersStrong communications skillsOrganization skills to balance and prioritize workAnalytical and problem solving skillsLeadership skills to mentor and provide guidance to less experienced personnelAbility to work individually as well as in a Team Environment, Work Environment, Office setting.Work environmentWill require 24 hr shift work including weekends (rotating shifts).Work from home, in ManitobaPosition TypeTemporaryLocationWinnipeg, MBArea of InterestIT

📌 Help Desk Technician (Winnipeg)
🏢 Pomeroy
📍 Winnipeg