Position SummaryThe Team Lead will work closely with the Manager to ensure team members remain current with procedures, policies, and operational processes while fostering a culture of continuous improvement and service excellence. The role supports the identification and implementation of operational efficiencies and plays a key leadership role in executing operational, tactical, and strategic initiatives.Key ActivitiesTeam DevelopmentProvide ongoing support and departmental training to employees as requiredMaintain strict confidentiality regarding corporate and employee mattersCoach and mentor both new and experienced team membersPartner with employees to identify and improve performance gapsCommunicate and reinforce the corporate vision and departmental objectivesLead by example, modeling professionalism, accountability, and service excellenceOperationalServe as the day-to-day resource for employee inquiries related to technical matters, training, and change managementContinue to perform the duties of an Insurance Advisor to support team capacity and maintain current product and workflow knowledgeAssist with departmental problem-solving in the absence of the Manager or SupervisorFoster positive employee and client relationshipsAddress client concerns and complaints effectively, escalating when appropriateContribute to overall office organization, efficiency, and workflow optimizationEnsure compliance with insurer requirements and BC Insurance Council regulationsSupport and promote corporate initiatives within the teamStay current on new systems, training updates, and procedural changesDevelop, update,



and refine workflows as neededAssist in implementing and reinforcing call center best practicesAdditional ResponsibilitiesSupport special projects as assignedPrepare month-end reporting and reconciliationConduct audits to ensure accuracy and compliancePerform other duties as assigned by the ManagerQualificationsMinimum two (2) years of habitational experience supporting major carriesGeneral Insurance Level 2 License (required)Intermediate computer proficiency, including experience with insurance management systems and Microsoft Office applicationsExceptional customer service skills with a client-focused approachStrong written and verbal communication skillsThe expected salary range for this position is $55,000 to $65,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health advantages, disability insurance, RRSP matching, paid‑time‑off benefits, and eligible bonuses, and commissions for some positions.Our Culture Starts with YouWe are looking forSELF-STARTERSwith anENTREPRENEURIALmindset who will takeOWNERSHIPof their businessWe want you to beINNOVATIVEand open to sharing your ideasYou work withURGENCYwhile providing a high level ofPROFESSIONAL SERVICEtowards our customers, communities, & colleagues.You are aTEAM PLAYERwho positively impact those around them; WeMOTIVATEeach other toGROW TOGETHERYou work with a high degree ofINTEGRITYandACCOUNTABILITYDepartment Account Management & Service Required Experience: 2-5 years of relevant experience Required Travel: NegligibleWe endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [email protected]. This contact information is for accommodation requests only; do not use this contactinformation to inquire about the status of applications.#J-18808-Ljbffr

📌 Team Lead, Personal Insurance - C$55,000 - C$65,000 A Year (Toronto)
🏢 HUB International
📍 Toronto