Lead a agile customer service team as a Customer Support Operations Manager in Scarborough, ON. Drive operational improvements and enhance the customer experience at our online auction business.This full-time, permanent role emphasizes hands-on leadership and problem-solving. You will manage a growing team and oversee daily operations while directly influencing customer service strategy. Success in this position requires an in-depth understanding of our auction platform, alongside the ability to coach and mentor team members effectively.Key Responsibilities:
- Lead and develop a customer service team of 8–10 employees
- Oversee daily customer support and call center operations
- Handle escalated customer issues and high-priority accounts




- Coach and provide feedback to team members
- Monitor performance metrics, service levels, and qualityRequirements:
- Experience as a Call Centre or Customer Support Manager
- Strong leadership skills and proven team-building ability
- Hands-on approach to addressing customer issues
- Comfort with technology and operational processes
- Excellent problem-solving and organizational skillsBecome a pivotal force in enhancing our customer support operations and boosting retention.#J-18808-Ljbffr

📌 Customer Support Operations Manager Scarborough (Toronto)
🏢 DBNC Group
📍 Toronto