WHO WE ARE

GreenShield is a proudly Canadian, nationalnon-profit health care and insurance organization, driven by our mission ofBetter Health for All. We believe health care is a right, not a privilege,and we are committed to improving health outcomes, advancing health equity, andbuilding a future where every Canadian can reach their full health andwell-being potential.

Throughour unique integrated payer-provider ("payvider") model, we offerinsurance, administer benefits, and pay claims as a ‘payer’ while offeringhealth care services such as mental health, pharmacy, telemedicine, and chronicdisease management as a ‘provider’.
As anon-profit social enterprise without shareholders, we reinvest our excessearnings to directly support underserved communities. Through GreenShieldCares, we positively impacted the health and well-being of over one millionCanadians between 2020 and 2025.
What’sdriving us now is the commitment to measurably impact an additional threemillion Canadians by 2030 – across mental health, essential medicines, andchronic disease management – through scalable initiatives that delivermeaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture iswhere purpose meets passion and performance. Our teams work as one to delivermeaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

As GreenShield continues to disrupt the health benefits,health services and social impact industries, People & Culture (P&C;)plays a pivotal role in enabling enterprise strategy, business transformationand future-ready talent decisions. The Director, People & Culture BusinessPartner is an integral member of the P&C; Leadership Team and serves as astrategic enterprise advisor and primary P&C; partner to executives,vice-presidents and directors.

This role will partner directly with senior leaders andtheir teams to translate ambitious business plans into practical workforce,organization and talent priorities. Working closely with P&C; Communities ofExpertise (COEs), the Director will bring a strong business lens to the designand delivery of P&C; products, services and solutions, while helping leadersbuild the capabilities, structures and culture required for sustainable growth.The role will also lead strategic projects across P&C;, as required.

ABOUT YOU
You bring a commercial mindset, enterprise orientation andthe curiosity to identify workplace and workforce trends, patterns and emergingneeds. You use data, insights, business drivers and the external landscape toanticipate human-capital risks and opportunities, strengthen the employeeexperience and shape talent strategies that enable growth.

You challenge conventional thinking, develop bold andpractical solutions, and are comfortable influencing senior leaders with transparent,courageous counsel. You can simplify complexity, create alignment acrossstakeholders and help leaders make disciplined people, organization and talentdecisions that deliver results.

WHAT YOU WILL DO

- Strategic consulting and advisement: Advise senior leaders on P&C; policies, best practices and continuous improvement opportunities that increase engagement and performance.



Build a strong understanding of each client group and its business strategy. Act as a change agent from planning through implementation and use ongoing sensing to identify opportunities that can become strategic initiatives.
- Collaboration: Serve as a trusted advisor to senior leaders and maintain a strong understanding of business priorities, operating models, talent and culture. Partner with COEs by bringing a practical business lens to the products, programs and services they build.
- Strategic workforce and talent planning: Partner with senior leaders to translate business strategy into workforce plans, capability priorities and talent strategies. Identify critical roles, talent risks, succession needs and internal mobility opportunities, and influence build, buy and borrow decisions that strengthen leadership bench strength and support future growth.
- P&C; products and programs: Deliver P&C; cycles and business initiatives while creating an exceptional employee and leader experience. Work with COEs and leaders to support a diverse, inclusive, respectful, high-performing and empowered organization.
- Insights and analytics: Translate workforce data, engagement results, attrition, performance, mobility and capability trends into clear business insights. Use data to diagnose risks, shape recommendations and coach leaders to develop practical action plans that improve employee experience, team effectiveness and business performance.
- Project management: Lead execution against business goals by mapping end-to-end processes, using agile planning, defining clear deliverables, roles and accountabilities, and incorporating retrospective reviews and lessons learned.
- Organization effectiveness and change leadership: Coach leaders on operating model evolution, role clarity, decision rights, team effectiveness, ways of working and people-management practices. Help leaders build change capacity, manage resistance and sustain adoption through periods of growth, integration and transformation. Share guidance and expertise with P&C; peers and developing P&C; team members.

WHAT WE'RE LOOKING FOR

- Post-secondary education in business, human resources management or a related field
- At least 10 years of progressive human resources leadership experience
- Experience leading or supporting strategic workforce planning, succession, internal mobility, talent reviews and capability planning in a complex or evolving organization
- A commercial mindset, strong business acumen and the ability to connect enterprise strategy, operating plans and talent priorities
- Highly developed critical-thinking, analytical and problem-solving capabilities
- Clear, executive-level communication skills with the ability to simplify complexity, provide courageous counsel and influence senior leader decisions
- Strong project-management experience
- Demonstrated experience enabling business transformation, organization effectiveness,



change leadership and adoption at scale
- High energy, sound judgement and the ability to work independently
- A proven ability to build trusted relationships with senior leaders, union partners and employees, challenge constructively, create alignment and deliver enterprise outcomes
- An inclusive leadership approach and a strong commitment to diversity, equity and inclusion
- Ability to travel occasionally

NICE TO HAVE

- Certified Human Resources Professional designation (CHRP or CHRL)
- Bilingualism in English and French is a strong asset
- Change-management certification
- Experience in the health insurance or health services industry

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making adifference together.
Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part ofthis role, you will be required to communicate with colleagues or customers whouse English as their primary language. By requiring English proficiency forthis position, we aim to ensure that our employees can excel in their roles,collaborate and communicate effectively, and contribute to the success of ourorganization.
At GreenShield, we embrace diversity and inclusion inour workforce and workplace. We are committed to building inclusive teams andan equitable environment for people to be themselves. We encourage applicationsfrom all candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodations through [email protected] received relating to accommodation will be addressed confidentially.
GreenShield means, collectively, GreenShield Association and Green Shield Holdings Inc., which houses insurance,health, adjudication, and benefits administration businesses, including GreenShield Canada Insurance, Green Shield Health Inc., Green Shield AdjudicationInc., and Green Shield Administration Inc. Green Shield Holdings Inc. is awholly owned subsidiary of the non-profit Green Shield Association

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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📌 PEOPLE AND CULTURE BUSINESS PARTNER DIRECTOR (HYBRID) (Toronto)
🏢 Green Shield Canada (GSC)
📍 Toronto