Job TitleFactory Services Manager (Internal Only)DepartmentSupport & Admin (Facilities and Maintenance)Reports ToKatie Martin, Head of ManufacturingSalary Range$110K - $130K CADLocationEtobicoke, ON (5 days on-site; relocation considered for current Lush employees)Start DateExpected: April 13, 2026Application Deadline12:00pm EST Monday, March 30, 2026Role OverviewAs a Lush employee, your personal values connect with the values of our business. You see your work and life paths in one holistic journey. You already have a passion for what you do and are ready to elevate yourself not just in technical proficiency but to the shared vision of your strategic partners in this new role.ResponsibilitiesPartner with Manufacturing, Distribution and Warehouse Leadership to develop a strategy for Lush’s facilities and their continuous improvementOversee the design and evolution of factory facilities, operating rules and procedures in collaboration with the Global Manufacturing Board.As part of the factory management team, engage in goal setting, short and long range facility planning.Directly manage, mentor and develop the following team managers: Facilities, Maintenance and Environmental Health & SafetyLead all strategic operational aspects of Lush’s Facilities, Custodial, and EHS business functionsEnsure sustainable practices are embedded into facilities management and the manufacturing strategyLead and guide program implementation & maintenance, business continuity plans, environmental compliance and associated sustainability initiativesManage, plan, and coordinate, through each team, activities concerned with the operation, repair, maintenance, and construction of facilities, equipment, buildings, and grounds to minimize interruption and improve efficiencyManage the planning & administration of annual departmental budget whilst monitoring and reducing costsOversee contractor/supplier/vendor sourcing in compliance with Lush purchasing policiesEnsure best practices are achieved in every aspect of service delivery with a particular focus on cost, quality, and stakeholder satisfactionPromote and lead an excellent workplace safety culture on all sitesCoordinate and manage the operational activities, programs, functions, services, and budget for facilities maintenance including technical and cost/benefit justification. Assist with the development of long-term capital plans for facility improvement, repairs and financial planningEngage and guide local teams on the planning and execution of long range facility designOversee Project management of significant improvements to existing spaces of Canadian manufacturing and distribution facilities, including lease management, and as we grow, new site vetting, design, and build/implementationPerform all project management activities:



project planning and risk evaluation, identifying key resources and stakeholders, coordinate activities to reach project milestones, lead regular client meetings, provide updates to internal and external stakeholdersOversee regular inspection and upkeep of all local buildings and site operations in the areas of facilities and equipment maintenance (electrical, power, plumbing, security and other auxiliary equipment), HVAC, ground-keeping, fire safety plans, crisis management are carried out effectivelyWork with senior leadership in North America and the Global Manufacturing Board, to support the development and implementation of an expansion strategyPartner and guide the reporting teams with manufacturing and distribution on equipment related requirements to satisfy KPI needsManage and develop the team including: Actively addressing the performance of your team; balancing analysis, experience, and perspective when making decisions about performance and co‑creating action plans to build skill, improve engagement while demonstrating empathy and consideration of individualsFoster your team’s career development to build your bench of succession, maximize retention, minimize turnover, and develop people's skills to support business needsQualifications and ExperienceRequired:Based in the Greater Toronto Area and available to work in office 5 days/week5+ years of related experience in CAPEX/Facilities/Maintenance/EHS or similarOutstanding leadership experience with proven ability to mentor and develop leadersProven experience in developing and launching business unit strategyExperience collaborating with senior leadership and cross departmental stakeholdersExperience in managing equipment maintenanceExperience hiring, managing and coordinating contractorsProven experience planning and administering departmental budgetsAbility to develop relationships and leverage business partners to complete tasks and achieve desired outcomesAbility to read and understand all M.E.P, architectural and structural plansProven ability to lead cross‑functional, strategic projectsExceptional communication and presentation skillsAbility to work independently in a collaborative and creative work environmentSelf‑motivated and results‑oriented with a focus on delivering high quality workAbility to travel domestically (Canada)



and internationally (including US and UK)Preferred:Experience within Lush Manufacturing and/or Distribution and a strong understanding of processesTechnical certificate or trade school qualificationsExperience reading, interpreting, and managing financial statements (P&L;, Budgets, etc.)Progressive experience in engineering, production supervision or planningA history of volunteerism in social, environmental, and animal rightsLean training philosophyHow to ApplySubmit application found on the Colleague Center Internal Job Board by Monday March 30, 2026TimelineWe are aiming to review applications and send out communication between April 1st - 3rd. Interviews should follow the week of April 6th. Should anything change, you will be notified accordingly.EEO Statement and Legal NoticesAt Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non‑profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. We welcome diverse candidates to our recruitment process. Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.Best of luck on your job search, and don't forget to follow us#J-18808-Ljbffr

📌 Factory Services Manager - C$110,000 - C$130,000 A Year (Toronto)
🏢 Lush
📍 Toronto