Vacancy Status Yes - This posting is for an existing vacancy within the organization and is open to new applications. (Backfill) AI Disclosure As part of the application process, Artificial Intelligence will be used in the hiring process for this role Hybrid This role is categorized as hybrid. This means the successful candidate is expected to report to (Location) three times per week, at minimum (or other frequency dictated by the business). Position: GM Envolve Canada – Envolve Solution Center (ESC) Team Leader This is an exciting and dynamic leadership role that works closely with the GM Envolve Team, GM dealers, and customers across Canada. As the ESC Team Leader, you will serve as a subject matter expert on GM systems within the department, work closely with the Finance team, and collaborate cross-functionally to support team members and customers so that General Motors remains their primary vehicle provider. You will also help shape our organizational culture by consistently demonstrating GM’s Cultural Behaviors to achieve business results: Win with integrity Commit to customers Innovate and embrace change Speak fearlessly Move with urgency Be inclusive Lead as one team Own the outcome Key Responsibilities Oversee the day-to-day operation of the Envolve Solution Center and ensure all critical daily tasks are completed. Support the hiring, onboarding, and training of ESC contingent workers. Support the Rental Coordinator and serve as backup during absences. Facilitate dealer and customer training on specific GM Envolve applications. Ensure timely handling of escalated dealer and customer inquiries. Assist GM dealers and customers with order issues, constraints, and resolutions. Manage the manual claims process, including price protection/assurance. Assist the National ESC Manager with cross-functional projects and initiatives. Support the upfitter program, collaborating with internal and external stakeholders as required.



Qualifications Required Skills and Experience Previous automotive industry experience. Strong interpersonal skills and experience supervising contingent workers. Proven ability to manage multiple tasks in a rapid-paced environment with competing priorities. Strong financial acumen and comfort working with data and numeric detail. Proficiency with Microsoft Office (e.G., Excel, Outlook, PowerPoint, Word). Preferred Skills Previous automotive fleet experience, including rental. Knowledge of GM systems such as Order Work Bench, BARS, and VTIMs. Knowledge of GM ordering, sales reporting, and incentive claim processes. Education and Training Successful completion of a University degree, college diploma, or equivalent combination of education and relevant experience. Compensation The salary range for this role is $76,100.00 to $114,300.00. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. Benefits: The goal of the General Motors of Canada total rewards program is to support the health and well‑being of you and your family. Our comprehensive compensation plan currently includes the following benefits, in addition to many others: Paid time off including vacation days, holidays, and supplemental benefits for pregnancy, parental and adoption leave. Healthcare, dental and vision benefits including health care spending account and wellness incentive. Life insurance plans to cover you and your family. Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement. GM Vehicle Purchase Plan for you, your family, and friends. THIS JOB IS NOT ELIGIBLE FOR RELOCATIONS BENEFITS. ANY RELOCATION COSTS WOULD BE THE RESPONSIBILITY OF THE SELECTED CANDIDATE. GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE #J-18808-Ljbffr

📌 Gm Envolve Solution Center - Team Lead - C$76,100 - C$114,300 A Year (Toronto)
🏢 General Motors
📍 Toronto