At Encore, we possess the expertise in field sales to ensure our clients are successful in their most critical market channels. Going deep with few...Being nimble and responsive for us is more than a turn of phrase, it is a way of life...And it comes down to the following Vision and Mission that compel us to outperform every day.Our Vision:The first choice for tier one organizations seeking to optimize their field sales investment.Our Mission:Provide uncompromising quality of service and unparalleled calibre of thinking...Developing strategies and delivering solutions that enable our clients to win.About the RoleWe're looking for a Client Manager to join Encore on a 6-month contract with possibility of extension. In this role, you'll be the day-to-day connection point between our national CPG clients, our field team, and our internal support functions - keeping programs running smoothly, on schedule, and reporting accurately. This is a fast-paced, detail-driven role for someone who's as comfortable troubleshooting a data discrepancy as they are presenting an executive summary to a client.ResponsibilitiesServe as the primary connection between clients, internal teams, and the field leadership teamManage client expectations, meetings, field visits, escalations, and follow-upsShare program updates and executive summaries with client contactsUpdate and maintain reports based on each client's requirementsManage the field team alongside Field Managers and Team LeadsProactively assess the team's concerns and build processes that support both internal and client expectationsCommunicate updates, client priorities, and process changes to the teamMonitor performance, coach employees, address issues,



and recognize achievementsAssign stores based on geography and client targetsMonitor weekly and monthly completionResolve missed visits, suppressions, store-list errors, and territory gapsAnalyze coverage and quality resultsReview reports and investigate data discrepanciesManage training courses and materials on the learning management systemManage documents and playlists in the document management systemTroubleshoot access, syncing, missing surveys, uploads, and reporting issuesWork with the technology team on system updates and improvementsReview calls, submitted hours, and investigate discrepanciesCoordinate corrections with IT and HRIdentify recurring errors, maintain an issue log, and coordinate corrective actionReinforce quality standards through coaching, training, and field observationsQualificationsIn addition to everything outlined in "The Perfect Person for the Role,"3+ years of experience in client services, account/program management, or field marketing operations, ideally in a retail or CPG environmentExperience managing or supporting a field teamComfort working across multiple reporting and data platforms; strong attention to detail when reconciling dataExperience coordinating scheduling, coverage, and territory managementStrong analytical and organizational skillsHighly effective verbal and written communication skills,



including preparing client-facing updates and summariesExperience supporting payroll, timekeeping, or HR administrative processes is an assetRequired SkillsYou thrive on exceeding your client's expectations.You're organized, detail-oriented, and comfortable being the point person for multiple stakeholders at once — clients, field teams, and internal departments — without dropping the ball on any of them.You're naturally curious about data: when a report doesn't add up, you dig until you find out why.You're a clear communicator who can translate client priorities into field-level action, and field realities into a polished update for a client or internal leader.You hold yourself accountable for quality, whether that's a client deliverable, a payroll correction, or a coaching conversation with a Team Lead.You're comfortable working across systems and tools, and you don't get flustered when three things need fixing at once.Preferred SkillsYou bring passion and innovative thinking that will deliver resultsYou believe that the words 'work' and 'fun' belong in the same sentencePay range and compensation packageFull-Time Contract | $80,000-$90,000/yearEqual Opportunity StatementAt Encore, we feel that no matter your background, what's most important to your success and ours is the way you interact with others.Working ConditionsThis is a 6-month contract role, full time with potential to extend. This is a hybrid role, encompassing 2 days working out of the Encore Head Office in Oakville. The goal is to also have the ability to work from client offices or in field as needed, and working from home from time to time is fine.

📌 Client Manager (Oakville)
🏢 Encore Market Engagement
📍 Oakville