Embark on a freelance journey as a Remote Zendesk Consultant at Mindrift, where your expertise in Zendesk will shape the future of AI. Collaborate on creative AI projects while working from anywhere.
Mindrift is seeking a qualified Zendesk Consultant to join its global team in shaping Generative AI. You will leverage your business administration knowledge and over three years of Zendesk experience to develop effective project outcomes. Responsibilities include transforming intents into logical processes, defining test cases, and creating instructional guides that drive success.
Key Responsibilities:
• Review intents and design agent step sequences
• Define test cases for dialogue flow and responses
• Create the optimal sequence of tools for agents




• Write User Agent instructions for consistent behavior
• Collaborate on AI impact assessments
Requirements:
• Bachelor’s or Master’s Degree in Business Administration
• Minimum of 3 years’ experience in Zendesk admin/configuration
• Advanced level of English (C1 or above)
• Eagerness to learn and adapt in complex scenarios
• Access to a laptop and a reliable internet connection
Leverage your Zendesk skills in groundbreaking AI projects with Mindrift.
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📌 Remote Zendesk Consultant for AI Projects (Caledon)
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