Elevate client experiences with CIBC as a remote Contact Centre Representative specializing in Costco card support. Leverage your expertise to resolve banking queries and enhance client relationships.In this agile role, you will engage directly with clients, utilizing your extensive knowledge of CIBC card products and services. Your ability to solve issues efficiently and determine personalized solutions is paramount in ensuring client satisfaction. This position allows you the flexibility of remote work under the Agent@Home program, enabling your best performance anytime.Key Responsibilities:Serve as the primary client contact for banking inquiriesResolve issues and provide personalized card supportDeepen client relationships with tailored adviceUtilize CIBC systems for fast problem resolutionProactively suggest products that meet client needsRequirements:Fluent in French and English for client supportStrong problem-solving skills with client-first approachIndependent work ethic in a remote environmentAvailable for flexible hours including evenings and weekendsExcellent communication and interpersonal skillsBring your passion for client service to CIBC and make a meaningful impact every day.

📌 Client-Centric Remote Contact Representative (Toronto)
🏢 CIBC
📍 Toronto